Terms of Service

Last updated: January 1, 2024

Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you and Reinholz Custom Ftwr concerning your use of our website and services. By accessing and using our services, you accept and agree to be bound by these terms.

Our Services

Reinholz Custom Ftwr provides professional footwear repair, restoration, custom fitting, and related services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.

Service Terms

When you engage our services, the following terms apply:

  • Assessment: All work begins with a professional assessment. Estimates are provided before work commences.
  • Authorization: Work will not begin without your explicit authorization and agreement to pricing.
  • Timeline: Completion times are estimates and may vary based on material availability and complexity.
  • Materials: We use quality materials appropriate for each repair but cannot always match original materials exactly.
  • Condition: We assess items honestly and will inform you if repairs are not economically viable.

Payment Terms

Payment terms and conditions:

  • Payment is due upon completion of services unless other arrangements are made
  • We accept cash, credit cards, and personal checks with proper identification
  • For services over $200, a 50% deposit may be required to begin work
  • Prices are subject to change based on material costs and complexity discovered during work
  • Any price changes will be communicated and approved before proceeding

Warranty and Liability

Our warranty and liability terms:

  • Sole and heel replacements: 6-month warranty against defects in materials or workmanship
  • Leather conditioning services: 90-day satisfaction period
  • Custom orthotics: 30-day adjustment period with free modifications
  • Emergency repairs: 30-day warranty on specific work performed
  • Warranty does not cover normal wear and tear or damage from misuse

Item Storage and Abandonment

Items not collected within 60 days of completion notification will be considered abandoned. We reserve the right to dispose of abandoned items after reasonable attempts to contact the owner. Storage fees may apply for extended storage periods.

Limitation of Liability

Our liability is limited to the cost of the repair service provided. We are not liable for any consequential, indirect, or special damages. The maximum amount of our liability shall not exceed the amount paid for the specific service in question.

Intellectual Property

The content on our website, including text, graphics, logos, and images, is owned by Reinholz Custom Ftwr and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

Dispute Resolution

Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in our local jurisdiction.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Service, please contact us:

Reinholz Custom Ftwr

100 Dannenburg Rd

Phone: (406) 669-3222

Email: ermiasburns@reincftwr.com