Find answers to common questions about our footwear services and repair processes
We've compiled answers to the most common questions about our services, pricing, and processes.
Most standard repairs are completed within 3-5 business days. This includes services like sole replacement, heel repair, and basic leather conditioning. Emergency repairs can often be completed the same day when brought in before 2 PM.
Complex restorations or custom work may take 1-2 weeks, depending on the extent of work required and material availability. We always provide a realistic timeline estimate during your initial consultation.
Yes, we stand behind our work with comprehensive warranties. Sole and heel replacements are covered for 6 months against defects in materials or workmanship. Leather conditioning and treatment services include a 90-day satisfaction promise.
Custom orthotic work includes a 30-day adjustment period with free modifications to ensure optimal comfort. Emergency repairs come with a 30-day warranty on the specific work performed.
We work on virtually all types of footwear including dress shoes, casual shoes, work boots, hiking boots, vintage footwear, and specialty shoes. Our expertise covers leather, suede, canvas, and synthetic materials.
We specialize in high-quality and vintage footwear but also handle everyday shoes and boots. Whether it's designer heels, work boots, or your favorite sneakers, we have the skills and materials to restore them properly.
We provide honest assessments for every pair. Generally, shoes are worth repairing if they're well-made, comfortable, and the upper leather or material is in good condition. Quality footwear that originally cost $100 or more is usually worth repairing.
We'll evaluate the structural integrity, material quality, and repair costs to help you make an informed decision. Sometimes sentimental value makes a repair worthwhile regardless of original cost.
In most cases, yes. We maintain an extensive inventory of soles and heels to match original styles and specifications. We work with premium suppliers including Vibram, Quabaug, and other industry leaders to source matching materials.
For vintage or discontinued styles, we often have suitable alternatives that maintain the shoe's character while providing modern durability and comfort. We always discuss options with you before proceeding.
Our custom fitting process begins with detailed measurements and assessment of your foot structure, gait, and any specific comfort needs. We use professional measuring tools and may create foot impressions for complex fittings.
The consultation includes discussing your lifestyle, typical footwear usage, and any problems you're experiencing. We then provide recommendations and create a fitting plan that addresses your specific needs while maintaining the shoe's original aesthetics.
Absolutely. We provide detailed written estimates for all work before beginning any repairs. Our estimates include labor, materials, timeline, and any additional services that might be beneficial.
We never start work without your approval, and we contact you immediately if we discover additional issues that weren't apparent during the initial assessment. Transparency in pricing and communication is fundamental to our service.
We accept cash, all major credit cards (Visa, MasterCard, American Express, Discover), and personal checks with proper identification. Payment is typically due upon pickup of completed work.
For larger projects over $200, we may request a 50% deposit to begin work, with the balance due upon completion. We're happy to discuss payment arrangements for extensive restoration projects.
Our expert team is here to help with any specific questions about your footwear needs. Contact us for personalized advice and consultation.